We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 14 days of receipt for most items in new condition.
1. Receive a faulty item?
We're really sorry to hear this! In the unlikely event that you've received a faulty item, please send an email to email@example.com immediately with the following information:
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time. All labels must still be attached to return the goods. Item(s) cannot be returned if the label has been cut/removed.
If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!
All claims for parcels arriving damaged must be made within 14 days of the delivery date.
2. How can I exchange my item?
If you want a size exchange after receiving your items, please send an email to firstname.lastname@example.org immediately with the following information:
Please note, that if the item has been worn, washed, or used in any way with all labels attached, your item cannot be replaced due to industry standards on Health and Hygiene, and wear and tear. Item(s) cannot be exchanged if the label has been cut/removed.
The customer will be required to cover any costs involved in order to exchange your goods. We are not the couriers and cannot be held liable for any costs which are incurred in using their services.
Note: Once the return/exchange/refund claims approve, please send out items within 7 days. Otherwise, the claims would be invalid.
All claims for size exchange must be made within 14 days of the delivery date.
3. I entered the wrong item/shipping address. What do I do?
We can change your item/shipping address before the item ships. Just email email@example.com immediately with the following information:
We are unable to make any changes or amendments to your order if your order shipped.
REFUNDS: Please note, we do not issue refunds on non-faulty items. We will refund after your return item is received back at our facility and all details are confirmed. However, we do treat each return on a case-by-case basis, and cash refunds are eligible. Once it is confirmed that the refund policy is met, it will be refunded to the customer's account within 14 days.